Shipping Policy
At Raisinoz, we are committed to delivering your premium quality dry fruits promptly and efficiently. Please review our comprehensive shipping policy for all the details you need to know:
1. Delivery Regions:
- Raisinoz endeavors to deliver products to all regions within the territory of India. However, there may be certain remote or non-serviceable areas where delivery is not possible due to logistical constraints.
2. Delivery Timeframes:
- Local Orders: Estimated delivery time is 2-3 working days.
- Outstation Orders: Estimated delivery time is 3-7 working days.
- Orders to JK, North East India & Kerala: Estimated delivery time is 5-9 working days.
3. Shipping Days:
- We ship orders from Monday to Saturday, except Sundays and Public Holidays.
4. Shipping Methods:
- Raisinoz partners with trusted third-party logistics providers to ensure reliable and secure delivery of your orders.
- Our standard shipping option is available for all orders, while expedited shipping can be arranged upon request for an additional fee.
5. Tracking Information:
- Once your order has been dispatched, you may receive an email or message with the tracking number and the courier company details.
- Typically, you can track your package’s status 24 hours after your order is dispatched. However, please note that tracking updates may be delayed due to factors beyond our control, such as technical issues with the logistics company or weather disruptions.
6. Shipping Charges:
- Shipping charges are subject to variation and will be displayed to you on the website and/or application before you place an order.
- We strive to ensure transparency regarding shipping charges to provide clarity to our customers.
7. Non-Serviceable Zones:
- Non-serviceable zones are areas where our third-party logistics partners are unable to deliver due to geographical remoteness or other constraints.
- If your delivery address is within a non-serviceable zone, we apologize for the inconvenience and recommend providing an alternate address within our serviceable areas.
8. Contact Information:
- For any shipping-related queries or assistance, please reach out to us at care@raisinoz.com.
Thank you for choosing Raisinoz for your dry fruit needs. We’re committed to providing you with exceptional service and quality products.
